How pricing works
Every system is built for one business, and so is the price. There is no price list, but there is a way of pricing, and all of it is on this page: what’s free, what you pay and when, and how the monthly price is worked out if you want us to keep looking after it.
Getting to a price
1The Business Health Check
FreeYou walk us through a typical day — on a call, on a video call where you show us your screen, or we come out to you in South Yorkshire. We're looking for where we can help.
2The plan
FreeTwo pages at most, in writing: what we'd build, what we'd leave alone, one fixed price, whether it needs looking after and what that costs, and how you pay. The price holds for 30 days. If the health check finds more than one job, the plan can put them in order. It counts what they cost you a month, in your hours, before you decide.
3The go-ahead
50% up frontIf you want it, 50% of the build price is paid before we start. That deposit is non-refundable — it pays for the work that begins the day you say yes.
4The handover
The other 50%You pay the rest when it's working, not before. It runs in accounts in your name, we walk you through it once, and the user guide covers the rest. For 30 days anything we built that doesn't do what the plan said gets fixed for nothing.
Who keeps it running
Self-managed
£0/moNothing more to pay. It’s your system, in your accounts, with the user guide to go with it.
For the first 30 days, anything we built that doesn’t do what the plan said is fixed for nothing. That covers fixes, not changes.
After the first 30 days, fixes and changes are quoted as work. We’ll tell you when we can get to it, rather than pretend it’ll be the same day.
Sparx-managed
Starting at £49/moWe host it and keep an eye on it. If what we built breaks, we fix it for nothing. A big change, or a new system, is a new project with its own plan.
The price includes small changes, up to two a month. Think a new field on a form, or a text that goes out a day earlier.
If your phone provider, Facebook or your accounts software goes down, that’s not something we can fix. If a change on their side breaks what we built, we repair it. If we can’t repair it, we say so and stop charging for it.
Reporting on what it’s doing is built as part of the project, so how detailed you want it shows in the build price, not the monthly. Reports made or changed as you go are priced in the plan too.
Paid monthly in advance. No minimum term — leave any month.
How the monthly price is worked out
£49 a month, plus £25 for each outside system it has to talk to — your accounts, your diary, your phone line, your Facebook page, your shop platform. For example, one that reads your diary and sends texts is £99 — two outside systems. A system that talks to nothing but itself is £49. The number is in your plan, worked out the same way.
Why it’s extra per system: every outside system belongs to a third party. They can change it without telling either of us, and that’s where the fixing happens.
Prices last reviewed September 2026. What’s in your written plan is what you pay.
What to know before you start
Why is the deposit non-refundable?
Because it pays for work that starts the day you say yes. The other half only gets paid when the system works, so the risk is split: you can’t pay in full for nothing, and we can’t build for nothing.
What if the build takes longer than you thought?
That’s our problem, not yours. If you change what you want mid-build, we quote it before we do it, not after. If it needs something bought in your name — a phone number, hosting — you pay that at cost, and it’s listed in the plan.
What if it breaks and I'm not paying monthly?
In the first 30 days, if what we built doesn’t do what the plan said, we fix it for nothing. After that, you ask us, we quote it, and we give you an honest date. If you’d rather not pay per fix, that’s what Sparx-managed is for.
Do you guarantee it never goes down?
No, and there’s no uptime figure on this page. If an outside service goes down, like your phone provider or Facebook, we can’t fix it. If you’re Sparx-managed, fixing our part costs you nothing.
Is VAT extra?
No. Sparx Innovations isn’t registered for VAT (value added tax), so the price you see is the full price. If that changes, we tell you at least 30 days before VAT goes on any invoice.
Your number comes in the plan, in writing.
Tell us how things are going and we’ll sort out a time to talk it through. The health check and the plan cost nothing.
Tell us how it’s going